02562nam a22002057a 4500001001300000003000400013005001700017008004100034245018900075520180800264580005802072650003502130653003802165653001502203700002302218700003002241700003102271700002802302700002602330D0001J000120DOH20210716150446.0210305b           ||||| |||| 00| 0 eng d00aLevel of satisfaction with the national health insurance program in 2006 among PhilHealth accredited service providers from four medical societies /cRamon P. Paterno [and four others]3 aOBJECTIVES: To determine the level of satisfaction with the National Health Insurance Program (NHIP) among PhilHealth-accredited members of the four different medical societies (PCP, PPS, PCS and PSA) and identify areas for improvement of the NHIP.


METHODS: In 2006, UPM-NIH conducted satisfaction surveys among PhilHealth-accredited members of the Philippine College of Physicians (PCP), Philippine Pediatric Society (PPS), Philippine College of Surgeons (PCS), and Philippine Society of Anesthesiologists (PSA) during their respective national conventions. The survey questionnaire used a Leikert scale to measure level of satisfaction and was based on the key performance areas of the NHIP identified in the validation framework of the InterAgency Validation Team and key informant interviews (KIIs) of selected medical doctors. Data analysis was done using SPSS ver 14.


RESULTS AND CONCLUSION: Respondents from the PCS (surgeons) were only slightly satisfied with PhilHealth in general, while the respondents of the other three societies: (PCP - Internists, PPS - Pediatricians, and PSA - Anesthesiologists) were slightly dissatisfied with PhilHealth. Respondents of the four societies were satisfied with the accreditation process. Respondents were most dissatisfied with the length of time to be reimbursed and the amount reimbursed for their professional services. The respondents from the PCS tended to be more satisfied than the respondents of the PCP, PPS and PSA. Respondents expressed some dissatisfaction with the PhilHealth benefit package formulation. A significant percentage of respondents (about 27%) were neither satisfied nor dissatisfied with PhilHealth. These respondents could swing PhilHealth satisfaction either way and PhilHealth should make efforts to make them satisfied.  aIn: Acta Medica Philippina, 2009 43 ( 3 ) pages 42-48 2aInsurance, HealthzPhilippines  aNational Health Insurance Program  aPhilHealth1 aPaterno, Ramon P. 1 aBuenviaje-Cu, Valerie A. 1 aBanzuela, Enrico Paolo C. 1 aDomingo,  Dioscorro P. 1 aValparaiso, Apple V.